Cancellation Policies & COVID guidelines

 

Coronavirus (COVID-19) safety and prevention measures

 

At Lima Cabs we want to reassure our customers that we have issued all our drivers with the Peruvian Government and the World Health Organization’s (WHO) recommended guidelines for basic protective measures against the new coronavirus (COVID-19). Your health and safety, as well as that of our drivers, is our top priority, we understand your need for total peace of mind. As such, we have informed all our drivers to carry out the following safety and prevention measures.
 
Safety and prevention measures
Hand hygiene
Our drivers sanitize their hands before and after every service, using an alcohol-based hand sanitiser and there is hand sanitiser available for passengers.
Mask
All drivers will wear a mask and have made compulsory for all customers over the age of 5 to wear a mask too.
Vehicle disinfection
Drivers will disinfect the vehicle in between every service by wiping down door handles, seatbelts, armrests, window buttons and other areas with antiseptic wipes.
Social distancing
Drivers will assist customers when assistance needed with their luggage, making sure drivers wear gloves and sanitise their hands after helping the passengers. We ask customers to avoid shaking hands and other forms of physical contact.
Waiting time at the airport
We are becoming even more flexible when it comes to waiting times at the airport, we understand heath screenings and airlines are taking longer than usual.
Check drivers health conditions
If at any point one of your drivers shows any covid-19 symptoms, they will be quarantined for 14 days and anyone else within the business that has been in contact with them will also be quarantined. Their vehicle will also be taken out of service until it has been completely sterilised.
Local COVID19 regulations
We follow local, national and international legislation and health guidelines by the World Health Organisation on road passenger transport to keep guidelines updated.
 

Cancellation Policies 

In order to cancel your reservation, please follow the same route on how you made your reservation in the first place. You would need to email us in order to officially cancel your reservation. In case you made your reservation through our booking page, please send us an email to contact@limacabs.com. If you have any questions whatsoever, please do not hesitate to contact us  at anytime, we will be more than happy to assist you.

The confirmation sent by Lima Cabs through an e-mail (Transport voucher) is the ticket. The ticket must be shown to the driver or to a representative of Lima Cabs. The request of booking is not a valid confirmation of booking.

We understand that circumstances may arise which may change your travel plans. We will gladly give a refund if the reservation is cancelled as follows:

1.- For Airport transfers:  48 hours before the pick up time.

2.- For Tours, trips out of Lima or Private driver services:  10 days before the day of the service.

IMPORTANT:  If the cancellation is made after this period of time the penalty fee will be the full amount paid for the reservation.

Refunds

If the service is canceled in accordance with our policies, we will make the refund by applying the following administrative costs:

• For Airport transfers – 10% of the total costs of transfers will be charged. 

• For tours, trips out of Lima or Private driver services – 15% of the total cost of the  services booked will be charged.

• No shows or failure to cancel booking - 100% of the transfer/tour cost will be charged and no refunds will be given. 

 

No refunds will be issued for the following:

 

• No refunds will be given due to weather, flight delays or other circumstances outside of Lima Cabs.

• No refunds after commencement of service. 

• Vehicles supplied may vary from website pictures but will be of similar standard. 

• Any vehicles requiring additional cleaning over and beyond our normal standards will be charged up to $100.00 American dollars.

• Lima Cabs will not be held responsible for any circumstances out of our control. This includes weather, traffic delays, route diversion or congestion, unplanned closure of activities, flight or ship delays 

• If the customer provides us with the wrong flight number. • If the passenger books the service on the wrong date. 

No-Shows: A No-show penalty of 100% of the total amount of the service booked will apply when a reservation is not cancelled on time and fail to arrive at the time requested. 

Rescheduling:  If your plans change and you need to reschedule your reservation just call us + 51 990292935 (24 hours) or send us an email to contact@limacabs.com. Changes must be done at least 48 hours before the pickup time for transfers and before 10 days for tours.

Additional charges – All quotes are based on information supplied at the time of quote or booking. Lima Cabs reserves the right to charge for any additional time/work required that had not previously been agreed earlier. 

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